To My Fellow Realtors, “Buyers and Sellers still need YOU”

by Chuck Roper 10. September 2018 05:37

Just released, a 2018 Harris Insights & Analytics study reported that 90% of all buyers and sellers used a real estate agent in their transaction.  This is up from 85% in a similar study conducted four years ago.  

 

The most important factors in choosing an agent were:  “a referral from someone I trust,” “agents who had listings similar to what I am looking for,”  “looking at websites with ratings of agents” and “having a personal relationship with the agent.”

 

Negotiating the best price was mentioned by 89% of buyers and sellers as being extremely or very important.  

 

I’m not surprised by these findings.  A real estate transaction is complex and stressful.  Why wouldn’t you rely on a professional with a proven track record from a reputable brokerage to help you navigate the most important purchase of your life?

 

(Source: Real Trends September 2018 newsletter)

-Janet Horlacher

How Often Do You Want to Hear from your Realtor?

by Chuck Roper 16. October 2017 08:27

When a client is dissatisfied with their Realtor, the number one complaint is often lack of communication.   Complaints include lack of feedback on showings, lack of market updates and inability to reach the agent in a timely fashion.   

The frequency of communication should be decided up front when the agent first starts working with a buyer or seller.  There’s no right answer: some clients like to hear from their agent daily; some prefer an automatic alert for all new listings; others prefer a weekly recap of activity.  The important thing is to set up the expectation and then be consistent.

Another communication strategy to establish up front is how you would like to be contacted.  For me, there is no substitute for personal contact.  But I recognize that face to face meetings every day is not realistic.  Decide up front if you prefer phone calls, emails or texts.  Some successful agents schedule a detailed email and phone conversation at a specific time every week. 

How often and which method do you prefer to communicate?

Janet Horlacher, Principal

Janet McAfee Inc.

 

 

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