How Often Do You Want to Hear from your Realtor?

by Chuck Roper 16. October 2017 08:27

When a client is dissatisfied with their Realtor, the number one complaint is often lack of communication.   Complaints include lack of feedback on showings, lack of market updates and inability to reach the agent in a timely fashion.   

The frequency of communication should be decided up front when the agent first starts working with a buyer or seller.  There’s no right answer: some clients like to hear from their agent daily; some prefer an automatic alert for all new listings; others prefer a weekly recap of activity.  The important thing is to set up the expectation and then be consistent.

Another communication strategy to establish up front is how you would like to be contacted.  For me, there is no substitute for personal contact.  But I recognize that face to face meetings every day is not realistic.  Decide up front if you prefer phone calls, emails or texts.  Some successful agents schedule a detailed email and phone conversation at a specific time every week. 

How often and which method do you prefer to communicate?

Janet Horlacher, Principal

Janet McAfee Inc.

 

 

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